1. General
This policy applies to the collection, management and use of your data by Reynchemie. This policy applies to all our customers (current, past and future) and to all visitors to our website. This policy includes how we deal with you about information, how and what information we (can) collect and for what purposes we (can) use it. In addition, this document contains information about how you can access your data and how you can (have) your data changed or deleted.
2. What information do we collect?
By personal data, we mean data that relates to you as an identifiable natural person. The personal data that Reynchemie collects primarily concerns data that you enter yourself via the various pages of our website and that we obtain through your use of our website and/or our products and/or services. More information about data collection via our website can be found in our cookie policy. This also includes the personal data that you provide to us via other channels such as by telephone, response forms, contract documents, etc. Finally, we also collect data via external channels such as address managers, in order to actively reach new target groups. We then contact these people, after which they are given the opportunity to review, correct, change or stop using their data.
3. Why and how do we collect this information?
First, we use your personal data to execute and handle your contact (s) and agreements with Reynchemie. In addition, we may use your personal data to inform you about our (new) products, services and special promotions that we think may interest you. All data we collect can be combined to better tailor our products, services and special promotions to your personal needs. In addition, we may use your personal data to monitor, evaluate and permanently improve our products, services and special promotions, including in the context of general or specific market research. Finally, we can also use your data for statistical purposes. Here, we do not always process all data for the same purposes. For example, we only store some data for billing and to provide a requested service, while other data is used to analyze and improve the use of our website.
You are always free to choose whether or not to provide your details. In doing so, we will always inform you clearly in advance and for what purpose you provide your data. We keep your information accurate and accurate for no longer than necessary for the stated purpose, taking into account our need to answer questions and resolve issues, improve services and provide new services, and comply with legal requirements. This means that we can keep your personal data for a reasonable period of time after your last interaction with Reynchemie. When the personal information we collect is no longer required, we will securely destroy or delete it. If you receive emails because you have signed up for them, such as digital newsletters, you will continue to receive them until you unsubscribe.
We always maintain a level of security when processing personal data that, given the state of the art, is sufficient to prevent unauthorized access to, modification, disclosure or loss of personal data. This includes both technical and organizational measures (such as encryption of data, access control to our locations, and a limited group of employees who have access to the data, etc.).
4. What are your rights?
You also have a number of rights with respect to this data. This gives you a right to view, correct and delete your data free of charge. You can also object to combining your personal data into a profile. Finally, you can also ask us to deliver your data that is in our possession digitally. To exercise these rights, you must send a clear written request (letter or e-mail) to Reynchemie using the general contact details that clearly state what you want to know, correct, delete or receive. If you do not want to receive newsletters or information about our products and services, you can unsubscribe at any time, without motivation and free of charge. You can do this by contacting us via our general contact details or by clicking on the unsubscribe link in promotional mailings or digital newsletters.
With this policy, we try to offer you clarity and transparency. Nevertheless, if you have any questions about how we handle your personal data, please contact our data protection officer: reynchemie@reynchemie.com.
5. Managing your data
Your personal data is collected and managed by Reynchemie, Industrieweg 25, 8800 Roeselare, Belgium. Within Reynchemie, the data is only accessible to responsible persons who need to have access to it in function of their tasks. Your data can also be collected and processed by our processors. These are the companies that manage and/or host our databases and website on our behalf. They only have access to the personal data that is strictly necessary for the performance of their task. On simple request, you can get an overview of these processors.
6. Transfer to third parties
At no time do we sell or rent your data to external organizations, companies or individuals. We regard your information as confidential information. For some initiatives, when you register, we do offer you the opportunity to stay up to date with actions by one or more of that initiative's external partners. In that case, you must give your explicit consent.
For a number of initiatives, we also call on an external processor. The external processor then manages a database that is linked to the Reynchemie database. The external processor undertakes to treat the data confidentially and securely, in full accordance with this policy. We also always contract this with these processors. For example, this processor will never be allowed to use your data on its own initiative and your data must be deleted as soon as that processor has completed the assignment.